Privacy Policy
Effective Date: [December 1, 2024]
Rig of Rigs (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you interact with our services, including through our website, in-person services, and SMS communications.
By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and mailing address.
- Service Information: Details about your e-bike, repair history, and appointment schedules.
- Payment Information: Billing address and payment details (processed securely via third-party payment processors).
- SMS and Communication Preferences: Information regarding your consent to receive messages via SMS.
- Technical Information: When visiting our website, we may collect your IP address, browser details, and cookies to enhance your online experience.
2. How We Use Your Information
We use the collected information for the following purposes:
- To schedule and manage repair appointments.
- To communicate about service updates, reminders, or inquiries.
- To process payments securely.
- To improve our website, services, and customer experience.
- To send SMS updates for appointment reminders, service notifications, promotions, and other important information (with your consent).
3. SMS Communications and Opt-In
By providing your mobile phone number, you consent to receive SMS messages from Rig of Rigs. These messages may include:
- Appointment reminders and confirmations
- Updates about your e-bike repair status
- Special promotions and offers
SMS Opt-In: You will only receive text messages if you provide explicit consent (opt-in) when sharing your phone number. You can opt-out of receiving SMS messages at any time by replying “STOP” to any message. Standard message and data rates may apply.
4. How We Share Your Information
We do not sell or rent your personal information. We may share it in the following situations:
- With trusted third-party service providers who assist us in delivering our services (e.g., payment processors, SMS service providers).
- If required by law, regulation, or legal process.
- To protect our rights, property, or safety, or that of our customers or others.
5. Data Security
We take reasonable measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or storage is 100% secure, so we cannot guarantee absolute security.
6. Your Privacy Rights
You have the right to:
- Access or request a copy of the personal information we have about you.
- Correct or update your personal information.
- Withdraw consent for SMS communications or other services.
To exercise your rights, contact us using the information below.
7. Cookies and Website Tracking
Our website may use cookies to enhance your browsing experience. Cookies help us analyze website traffic, personalize content, and improve our services. You can modify your browser settings to decline cookies if you prefer.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted with a revised effective date. Please review this policy periodically to stay informed.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Rig of Rigs
Address: 20062 Christopher Lane. Santa Clarita CA 91350
Phone: 6617130104
Email: contact_us@rigofrigs.com
By using our services, you acknowledge that you have read and understood this Privacy Policy.